Frequently asked questions

It depends on the system. All of our systems reduce chlorine, sediment, tastes and odours. Our whole house PFAS system adds a dedicated stage for PFAS, reverse osmosis also reduces fluoride, heavy metals and dissolved salts, and our tank system adds UV sterilisation for bacteria and viruses. Each product page lists what it is designed to reduce, and a free water test helps us match a system to what is actually in your water.

Town water in Australian cities is treated to meet the Australian Drinking Water Guidelines. Filtration is about going a step further: removing the chlorine taste and smell, catching sediment from ageing pipes, and reducing contaminants such as PFAS or lead that some households want to minimise.

Standard carbon and sediment filters do not meaningfully reduce fluoride. If fluoride reduction is important to you, choose our under sink reverse osmosis system.

Yes. Our rainwater tank system combines sediment and carbon filtration with a UV steriliser to deal with bacteria and viruses. Bore water varies a lot from property to property, so we recommend a laboratory water test first so we can recommend the right setup.

Correctly sized systems have minimal effect on everyday pressure. We size whole house systems to the number of bathrooms in your home, and a pressure gauge on the housing shows when a cartridge is due for replacement.

Yes. Our licensed plumbers install whole house, under sink and reverse osmosis systems across selected metropolitan areas. Enter your postcode on our installation page to check whether we service your area, or book a free water test and we will quote as part of the visit.

Most under sink systems take one to two hours. Whole house systems usually take half a day, depending on where your water meter and main line are.

Benchtop and shower filters are designed for DIY and need no tools. Any connection to your home's water supply must be carried out in line with your state's plumbing regulations, which generally means a licensed plumber.

A benchtop filter and a shower filter need no plumbing and can move house with you. If you would like a plumbed-in system, ask your landlord first; we can provide a quote they can approve.

Most sediment and carbon cartridges last 6 to 12 months, benchtop and shower cartridges about 6 months, and reverse osmosis membranes 2 to 3 years. Homes with more sediment or higher water use may need more frequent changes. Each product page lists its schedule.

Follow the recommended schedule, and change cartridges sooner if you notice lower flow, a drop on the pressure gauge, or a return of chlorine taste or smell.

Our cartridges are matched to our housings and tested together. Using genuine cartridges on schedule also keeps your system's warranty valid.

Shipping is free on orders of $199 or more anywhere in Australia. Smaller orders are sent for a flat $14.95. Most orders are dispatched within two business days.

Unused products in their original packaging can be returned within 30 days for a refund or exchange. This does not affect your rights under the Australian Consumer Law, including if a product is faulty. See our shipping and returns page for full details.

Our systems come with a warranty on the housings and hardware when cartridges are replaced on schedule. Cartridges are consumables and are covered for manufacturing faults. See the warranty page for details.