These terms apply when you use this website and when you buy products or services from Home Water Filter Systems. By using the site or placing an order, you agree to them.
Last updated: 28 September 2026
Using our site
You’re welcome to use this site to learn about water filtration and to buy from us. Please don’t misuse it, for example by trying to interfere with how it works, gain unauthorised access, or copy content in bulk. We may update, change or suspend the site at any time.
Product information and images
We take care to describe our products accurately. Images and illustrations are for illustration only, and the product you receive may look slightly different. Specifications can change when suppliers update components, and we’ll tell you before dispatch if a change affects what you’ve ordered.
Each product page describes what the system is designed to reduce. Actual performance depends on your water quality, pressure, usage and maintenance.
Prices
All prices are in Australian dollars and include GST. Shipping costs are shown before you place your order. We may change prices at any time, but changes won’t affect orders we’ve already confirmed. If a price is clearly wrong because of an error, we’ll contact you before going ahead, and you can choose to cancel.
Orders
When you place an order, you’re making a request to buy. We confirm availability and payment before we dispatch goods or carry out installation, and a contract is formed when we confirm your order.
We may decline or cancel an order, for example if a product is unavailable, a price is wrong, or we can’t deliver to or install at your location. If you’ve already paid, we’ll refund you in full.
Payment
We accept the payment methods shown on our site. Payment must be received before we dispatch goods or carry out installation, unless we agree otherwise in writing. If you pay through a third-party payment or buy now, pay later provider, their terms also apply.
Delivery
We deliver within Australia. Delivery costs and typical timeframes are set out in our shipping and returns policy. Delivery times are estimates rather than guarantees.
Installation services
- Installation is quoted separately from products, and your quote sets out what’s included.
- You agree to give our installers safe, reasonable access to your property and to the areas needed for the work, and to get any approvals needed first, such as from your landlord or owners corporation.
- Installations are carried out by licensed plumbers in line with the plumbing regulations and standards that apply in your state or territory. Where required, you’ll receive a compliance certificate for the work.
- If we find a problem on site that means the job can’t be done as quoted, such as existing plumbing that doesn’t comply or restricted access, we’ll explain your options and any extra cost before continuing.
Returns and warranty
Change-of-mind returns and faulty products are covered in our shipping and returns policy. Details of our warranty against defects are on our warranty page.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that can’t be excluded.
Limitation of liability
To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we’re not liable for any loss or damage that isn’t reasonably foreseeable, or that’s caused by something outside our reasonable control. This includes loss caused by installation or modification by someone other than us, or by cartridges not being replaced as recommended.
Intellectual property
The content on this site, including text, graphics, illustrations and logos, belongs to us or our licensors. You may view and print it for your personal, non-commercial use, but please don’t copy, reproduce or reuse it for any other purpose without our written permission.
Links to other websites
Our site links to other websites, such as government and health authority pages. We don’t control those sites and aren’t responsible for their content.
Governing law
These terms are governed by the laws of [State], Australia. You and we submit to the non-exclusive jurisdiction of its courts.
Changes to these terms
We may update these terms from time to time. The version shown on this page when you place an order applies to that order.
Contact us
Questions about these terms? Email hello@homewaterfiltersystems.com.au or call 1300 000 000.